Resource Center
2003 HSM Speaking Engagements
"Practical Strategies to Improving Patient Satisfaction"
Upon completion of this course, the participants should be able to:
- Identify how patient satisfaction and loyalty are critical to a practice's bottom line.
- Gain practical tips to recession-proof a practice by improving customer service.
- Utilize service mapping as a method to improve patient satisfaction.
- Review the seven key quality factors important to today's plastic surgery patient.
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