The HSM Group - 2002 Speaking Engagements

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2002 HSM Speaking Engagements

May 6-7, 2002
"Customer Service: Gaining and Sustaining Employee and Patient Loyalty"
American Governance & Leadership Group
Doubletree Paradise Valley Resort, Scottsdale, AZ

Topic: "Extending Loyalty Strategies to Physicians and Payers"
When: Tuesday, May 7, 2002 11:00 am - noon
Speaker: Joan L. Cihak, Executive Vice President, The HSM Group

January 29, 2002
World Research Group Managed Care/Minimizing Member Disenrollment Conference
Doubletree Paradise Valley Resort, Scottsdale, AZ

Topic: "The Economics and Cost/Benefit of Customer Retention: Why It's Imperative for Managed Care Organizations"
When: Tuesday, January 29, 2002, 9:15 am - 10:15 am
Speaker: Sheryl Bronkesh, MBA, President, The HSM Group

Topic: "Examining the Major Drivers for Member Satisfaction vs. Member Disenrollment"
When: Wednesday, January 30, 2002, 2:30 pm - 3:30 pm
Speaker: James Hendrix, MS, Vice President of Research, The HSM Group

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