Resource
Center
2001 HSM Speaking
Engagements
May
9, 2001
"2001 - A Managed Care Odyssey"
Ohio
Association of Health Plans Annual Conference and Trade Show
Columbus, Ohio
Topic:
"Hold Onto Your Customers"
When: Wednesday, May 9, 11:00 am - 12:00 noon (Breakout Session)
Speaker: Joan Cihak,
Executive Vice President, The HSM Group
November 6, 2001
American Society of Plastic Surgeons' Annual Meeting
Orlando, Florida
Topic:
"Survive or Thrive: Patient satisfaction
is not about the bottom line. It is the bottom line. "
When: Tuesday, November 6, 2:30 pm - 3:30 pm
Speaker: Sheryl
J. Bronkesh, MBA, President, The HSM Group