The HSM Group - 1999 Speaking Engagements

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1999 HSM Speaking Engagements

March 24-27, 1999
AAHP Marketing and Customer Service Conference
New Orleans, LA

Topic: "Marshalling Forces for Greatly Improved Member Retention"
When: Thursday and Friday, March 25 & 26, 10:20-11:20 a.m.
Speakers: Steve Wood, PhD, Chairman, The HSM Group, & George Renaudin, Vice President of Government Programs for Ochsner Health Plans

March 28-31, 1999
Understanding Managed Care Conference
Boston, MA

Topic: "Managing Member Retention: A Cross-functional Imperative"
When: Tuesday, March 30, 3:00-4:00 p.m.
Speakers: Dana Felthouse, MBA, Senior Consultant, The HSM Group, & Ferris Taylor
April 25-27, 1999
Forum for Healthcare Strategists
Phoenix, AZ

Topic: "Forging Customer Relationships That Last"
When: Monday, April 26, 10:00 a.m.-12:45 p.m.
Speakers: Steve Wood, PhD, Chairman, The HSM Group; Rebekah Whitehouse, Regional Consumer Sales Manager for CIGNA HealthCare of Arizona; Dana Felthouse, MBA, Senior Consultant, The HSM Group

Topic: "Market-Driven Medicare: Strategies for the Future"
When: Monday, April 26, 2:15-3:30 p.m.
Speakers: Tom Lescault, Chairman, Quantinera & Meg O'Toole, President, The O'Toole Group
April 29-May 1, 1999
Academy of Managed Care Pharmacy
Minneapolis, MN

Symposium Topic: "Patient Outcomes Research"
When: Saturday, May 1, 6:30-7:45 a.m.
(Breakfast sponsored by Bayer Pharmaceutical)
Attending: Dana Felthouse, MBA, Senior Consultant, The HSM Group
June 20-23, 1999
AAHP Annual Institute
San Francisco, CA

Symposium Topic: "The Art of Patient Communication"
When: Sunday, June 20, 12:30-4:00 p.m.
Speakers: Steve Wood, PhD, Chairman, The HSM Group; Dana Felthouse, MBA, Senior Consultant, The HSM Group; Mitchell Cohen, HMO Market Manager for Bayer Corporation; Vaughn Keller, EdD, faculty member of the Bayer Institute for Health Care Communication; William Schlag, HMO consultant
June 23-25, 1999
AAHP World Research Group Conference
San Francisco, CA

Topic: "Minimizing Member Disenrollment"
Speakers: Steve Wood, PhD, Chairman, The HSM Group
August 8-11, 1999
AAHP Understanding Managed Care Conference
Washington, DC

General Session: "Organizing and Integrating Research to Improve Member Acquisition and Retention"
Speakers: Steve Wood, PhD, Chairman, The HSM Group; health plan executives
November 14-17, 1999
AAHP Understanding Managed Care Conference
Nashville, TN

General Session: "Organizing and Integrating Research to Improve Member Acquisition and Retention"
Speakers: Steve Wood, PhD, Chairman, The HSM Group; health plan executives

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