The HSM Group - 2002 Speaking Engagements

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2002 HSM Speaking Engagements

"Extending Loyalty Strategies to Physicians and Payers"

Joan will share lessons learned from research and experience in healthcare relationship management. Many organizations have software for CRM, but do not know how to maximize its potential. She will also introduce some current research HSM has completed on physician, patient, employee, and payer loyalty which has prompted creative strategies that are leading to greater profitability and higher customer retention.

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