Loyalty, Retention, and Satisfaction
"Strategies for Improving Health Plan Member Retention and Loyalty" Series
| Step #1: | Make Member Retention a Plan-wide Priority |
| Step #2: | Analyze Who is Disenrolling and Why |
| Step #3: | Evaluate and Strengthen Orientation Efforts |
| Step #4: | Develop Separate Member Services Resources for Significant Subpopulations. |
| Step #5: | Create Retention Incentives (a.k.a. Switching Barriers) for Members and Payers. |
| Step #6 | "Refine Provider and Staff Interaction Skills" |
| Step #7 | Improve Access to Medical Professionals |