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"Improving Patient Satisfaction" series of articles by Sheryl J. Bronkesh, MBA, published in Audiology Today:

• "Improving Patient Satisfaction: Service Quality," published in the March/April 1998 issue
• "Improving Patient Satisfaction: Leadership," published in the July/August 1998 issue
• "Improving Patient Satisfaction: Seniors and Baby Boomers," published in the September/October 1998 issue
• "Improving Patient Satisfaction: Handling Complaints," published in the November/December 1998 issue
• "Improving Patient Satisfaction: The Telephone Connection," published in the January/February 1999 issue

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