Resource Center:

Improving Patient Compliance:
References

1: Nelson, AM, Wood, SD, Brown, S, Bronkesh, S with Gerbarg, Z. Improving Patient Satisfaction Now: How To Earn Patient and Payer Loyalty. 1997. Gaithersburg, MD: Aspen Publishers, Inc.

2. Cerkoney, AB, Hart, K. The relationship between the health belief model and compliance of persons with diabetes mellitus. Diabetes Care. 1980;3:594-598.

3. Segal, J. Patient compliance, the rhetoric of rhetoric, and the rhetoric of persuasion. Rhetoric Society Quarterly. 23(3/4):91-102.

4. Stewart, M, Brown, JB, Weston, WW, McWhinney, IR, McWilliam, CL, Freeman, TR. Patient-Centered Medicine: Transforming the Clinical Method. 1995. Thousand Oaks, CA: Sage Publications, Inc.

5. Anderson, RM. Patient empowerment and the traditional medical model: A case of irreconcilable differences? Diabetes Care. 1995;18(3):412-415.

6. Stone, MS. In search of patient agency in the rhetoric of diabetes care. Technical Communication Quarterly. 1997;6(2):201-217.

7. Vanderford, ML, Jenks, EB, Sharf, BF. Exploring patients' experiences as a primary source of meaning. Health Communication. 1997;9(1):13-26.

8. Gerteis, M, Edgman-Levitan, S, Daley, J, Delbanco, TL, eds. Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care. 1993. San Francisco: Jossey-Bass Publishers.

9. Moore, N., Komras, H. Patient-Focused Healing: Integrating Caring and Curing in Health Care. 1993. San Francisco: Jossey-Bass Publishers.

10. Frank, A. The Wounded Storyteller: Body, Illness, and Ethics. 1995. Chicago: University of Chicago Press.

11. Keller, V, White, MK, Carroll, JG, Segal, E. "Difficult" Physician-Patient Relationships Workbook. 1995. West Haven, CT: Bayer Institute for Health Care Communication.

12. Rowland-Morin, PA, Verbal communication skills and patient satisfaction: A study of doctor-patient interviews. Evaluation & The Health Professions. 1990;13(2):168-185.

13. Bertakis, KD, Roter, D., Putnam, SM. The relationship of physician medical interview style to patient satisfaction. The Journal of Family Practice. 1991;32(2):175-181.

14. Kaplan, SH, Greenfield, S, Ware, Jr., JE. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Medical Care. 1989;27(3 suppl):S110-S127.

15. Anderson, RM, Funnell, MM, Butler, PM, Arnold, MS, Fitzgerald, JT, Feste, CC. Patient empowerment: Results of a randomized controlled trial. Diabetes Care. 1995;18(7):943-949.

16. Eastman, B. Has your doctor/patient relationships broken down?: The empowerment approach could help. Diabetes Interview. 1997;September:6(2):1,25-26.

17. Thiederman, S. The cultural challenges: Overcoming barriers to patient involvement. Group Practice Journal. 1997;September:42-43.

18. Anderson, LL, DeVellis, RF, Boyles, B, Feussner, JR. Patients' perceptions of their clinical interactions: Development of the multidimensional desire for control scales. Health Education Research. 1989;4(3):383-397.

19. Restino, A, Ratzan, SC. Public health campaigns go electronic. Medicine on the Net. 1997;3(8):22-23.

20. White, MK, Keller, V, Carroll, JG. Physician-Patient Communication Workbook. 1995. West Haven, CT:Bayer Institute for Health Care Communication.

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