Resource Center

Retention Benchmarking 2000

"Retention Benchmarking 2000" provides the managed care industry with its first benchmarking data on health plan retention efforts. The 30-page reader-friendly monograph details the research findings of a national benchmarking study conducted by The HSM Group. It also outlines implications and recommendations for health plans that are trying to improve retention and loyalty.

"Click for table of contents."

A "Rate Your Plan" feature invites you to rate your own health plan retention efforts on each of the critical variables measured by the study, and to compare your plan's progress with that of the industry as a whole.

An overview of the study and the results, as well as an example of the "Rate Your Plan" feature are available by clicking on the links below.

For a complimentary printed copy of the entire monograph and "Rate Your Plan" feature, simply complete our product order form or call us at 1-800-776-8078.

Summary of Study and Results

Sample of "Rate Your Plan"